Information

Courses

All courses and any supplementary material where appropriate are supplied in PDF format.

Shipping

Courses will be emailed to the student within 48 hours of purchase.

Returns

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your course within 14 days of having received the course, providing no Modules have been submitted to your tutor.  We will not accept any returns after the 14 day cooling off period has occurred.

Use the site contact form or email us at info@trainingsolutionsacademy.co.uk to inform us of cancellation and that you are returning your material to us.

Full refunds will be issued via the method used to pay for the course.

Complaints Procedure

We aim to provide a professional yet friendly service to our students and welcome any communication regarding concerns or other issues.

We aim to acknowledge any complaint within 48 hours of receipt.

If you have a complaint or concern please use the contact form or email info@trainingsolutionsacademy.co.uk.

Privacy Policy and How We Use Your Information

This Policy sets out how we collect and process your personal data.
We respect the privacy and security of your personal information and this will not be given out to any third party without your express permission.

The information we hold on you: we will only keep on file your basic contact details which you have given us. This will be kept securely and not accessible to any other party.

How we use your data: This data as noted will be used only in respect of your learning process with Training Solutions Academy Ltd.